Effective communication is essential in the care coordination process.

Communication with other health professionals, organisations and the person keeps everyone informed and improves the person’s journey.

Effective communication as a care coordinator:

• helps build trust with the person
• helps the person feel comfortable to disclose relevant information about themselves, their conditions and their health-related goals
• involves the person more fully in their health and wellbeing decisions, thereby supporting them to self-manage as much as possible
• helps the person make informed health decisions, including how these may impact them and their family
• makes the person feel valued, at ease and in control.