Care coordination can play a big part in helping people manage their chronic health conditions by helping people to access the services they need to manage their condition effectively.

It connects people to community-based models of support and care rather than accessing services in an acute setting.

Care coordination has been shown to be most successful when there is a close relationship between the person, their GP and the care coordinator.

The benefits of care coordination extend not only to the people in need, but to all parts of the health and community services sector. Benefits can include;

• improvement to the person's wellbeing
• increased satisfaction and improved outcomes for the person
• strengthened person and family health literacy
• timely and appropriate access to primary healthcare services 
• increased effective healthcare consumption - for example, increased use of primary healthcare services and after-hours services as well as decreased use of acute sector-based emergency services.